Our Payment Policy
We feel that pet insurance is a great addition to your pet’s health and wellness. Pet insurance relieves some of the stress and burden of your pet’s medical bills. There are numerous companies that offer pet insurance plans, so it’s best to do your research on the different companies and plans that are available for you and your pet. A great resource for this is the Pet Insurance University, they offer a breakdown of different companies and their respective plans.
After your visit at Town East Animal Hospital, we are happy to help you submit your claim to your pet insurance company as seamlessly as possible to try and help expedite your reimbursement from your pet insurance company. We will send all medical records as soon as they are finalized as well as a copy of your invoice at your request. Unlike human health insurance, pet health insurance reimbursement may only be received after a claim is submitted on your pet’s behalf. Therefore, even if your pet is insured, and in accordance with our Payment Policy, payment is required at time of services.
Veterinary hospitals do not “accept” insurance policies like human hospitals. Pet insurance policies are between the insuring company and the pet owners. For this reason, we do not accept direct payment from pet insurance companies, nor do we negotiate with pet insurance companies for our fees or services. We will happily speak with your insurance company in regards to a preapproval/preauthorization for a procedure or hospitalization, but this should be done prior to any work being done to your pet to ensure that you get reimbursed appropriately from your insurance company. We will not alter any medical records for pet insurance purposes for any reason.